Information:
1) You can pay your order
directly from the site with your credit card or debit card, in the form of EFT and TRANSFER. You can pay for your order with your credit card, debit card directly from the site or by EFT / TRANSFER. You can make your orders with all credit cards included in Bonus, Maximum, Axess, CardFinans, Paraf and Advantage programs on our site, up to 12 installments with a maturity difference. Our members who do not use credit cards can make payments from our site with the ACCOUNT / Salary cards of All Banks.
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2) With your credit cards on our site;
You can take advantage of online single payment to any credit card. In your online payments, the amount will be withdrawn from your credit card at the end of your order. In case of order cancellations due to possible order cancellation or stock problems, the refund will be made to your credit card within 3 business days.
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3) Order Fee Refund
In case your orders are canceled due to possible reasons, UMAY AMBALAJ KAĞITÇILIK MAKİNA TEMİZLİK ÜRÜNLERİ İÇ VE DIŞ TİCARET LTD. ŞTİ. Refunds the product price to your account and / or credit card within three business days. However, you are required to report your bank account information and / or credit card information accurately and completely to our company's finance officials.
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4) Delivery
We endeavor to deliver the products you ordered to cargo on the same day. For products that take time to procure, the cargo delivery time is 3 working days as specified in the product details. You will be informed in case of a possible delay in delivery. In order to ensure the delivery of the product without delay, please inform the address of your current location as the delivery address during the day. Your requests will be processed to be prepared according to the delivery type you have determined at the end of the order. Products from our Ankara-based company will be sent by cargo. After your orders are approved, they will be delivered to the Cargo company at the end of 2 (two) business days at the latest. You can consult our customer representative and discuss different delivery terms. In addition, cargo delivery is only valid for Turkey.
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5) Payment Tracking
If the system in question cannot perform the transaction due to any problem, our visitor is informed about this at the end of the payment page. In case of any error at the specified address, a connection is made with the orderer regarding the order that cannot be delivered. The validity of the e-mail address specified by our visitor is confirmed by an automatic e-mail sent after the order has been transferred. We have a responsibility to the bank where we use the credit card system as well as the customer for the delivery.
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Please Pay Attention
Open and check the packages that you think are damaged during shipment in front of the company representative from whom you received them. If you think there is any damage to the product, do not take delivery of the product by keeping a report to the cargo company. After the product is received, it is accepted that the cargo company has fulfilled its duty completely.
If the product is damaged: As soon as possible regarding the report you have prepared
TEL: Inform the company phone number 0552 741 7171 and report the situation to info@profcup.com.
If you perform these operations, we will start working on your package and ensure that the delivery is repeated as soon as possible. If you briefly explain why you want to return the product in this e-mail, you will help us in our work on the product.